Client Satisfaction Project

Project Lead:

Brian Rush, Centre for Addiction and Mental Health

Description:

The development and implementation of a sustainable standardized provincial program to assess client satisfaction within mental health and addiction treatment services in Ontario.

How will this project benefit Ontario?

Measuring client satisfaction provides an important perspective on the quality and performance of mental health and substance use treatment services and systems. While some treatment programs in Ontario currently assess client satisfaction, it is not being done consistently. This project will review, develop, and implement an evidence-based, sustainable, and standardized provincial program to assess client satisfaction in all publicly-funded mental health and addiction treatment services in Ontario. It is expected that this program will contribute to an overall comprehensive system of outcome monitoring for treatment services in Ontario.

How can you get involved?

Individuals with experience and expertise will be considered for participation as members of the Advisory Committee. Please contact Brian Rush at brian_rush@camh.net for more information.

 

Production of this website has been made possible through a financial contribution from Health Canada. The views expressed herein do not necessarily represent the views of Health Canada.

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August 4, 2011 at 12:52 am Leave a comment